Frequently Asked Questions

Visiting

WHAT IS THE BLACK HAIR EXPERIENCE?

The Black Hair Experience is a collection of art installations (photo-worthy spaces) centered around nostalgic moments/experiences relating to black hair + culture.  Inside the experience, you’ll see a variety of spaces to explore, celebrate, and make new memories. 

WHAT SHOULD I BRING?

Your smile, a charged cell phone (for all of those photos and videos you will be taking), and an official photo ID. 

 

IS THE TOUR SELF-GUIDED?

The Black Hair Experience is a self paced experience allowing guests to take time taking in the experience.  We won't leave young hanging though #TeamTBHE will also be there to guide you along the way for added fun.

WHEN DO I NEED TO ARRIVE?

Please arrive 15 minutes before your ticketed time slot. Note your ticket is only valid for the date and time purchased. If you miss your time slot, your ticket is no longer valid.

WHAT ABOUT COVID-19?

We take the safety of our guests and our employees very seriously.  To learn more about our COVID-19 sfetyplan please visit here.

TICKETS ARE SOLD OUT – HOW CAN I VISIT?

Please sign up for our newsletter for updates about future TBHE locations. Please note that ticket purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.

 

DO YOU ACCEPT CASH?

We are cashless! We do however onsite we do accept cash app in addition to credit and debit cards!

 

HOW LONG DOES IT TAKE TO VISIT THE BLACK HAIR EXPERIENCE?

TBHE is designed to take around an hour. 

 

DO YOU OFFER COAT CHECK?

There is no coat check so be sure to hold onto your belongings throughout the experience.

IS THERE A MINIMUM AGE TO ATTEND?

With the exception of mommy and me days TBHE guests must be 18 and older. 

 

WHAT IF I LOSE SOMETHING?

The Black Hair Experience is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.

WHERE IS THE BLACK HAIR EXPERIENCE GOING NEXT?

These plans are super secret, but be sure to sign up for our e-mail list to find out our ncxt stop first.

Ticketing & Admission

WHERE DO I GET TICKETS?

Here, on our ticket site! Purchases are made by date and time slot.

 

CAN I REFUND OR EXCHANGE MY TICKET?

Unfortunatley, tickets are nonrefundable/non-transferrable. 

DO I GET ANYTHING ELSE WITH MY TICKET?

Yes! With every ticket comes a bottle of hair oil from our hair oil lab.  VIP ticket holders will also get a swag bag filled with some pretty dope items.   Plus wr have a few for hidden gems throuhout the experience.

 

ARE TICKETS AVAILABLE AT THE DOOR?

Potentially, if there are tickets remaining in a timeslot you will be able to buy your ticket at the door.

Accessibility

IS THE MUSEUM OF ICE CREAM WHEELCHAIR ACCESSIBLE?

Unfortunately, we are not wheelchair accessible at this time.

 

IS THERE PARKING?

Parking is limited on site and we suggest ride sharing to the event if not we have free street parking and $10 paid parking lot available 

Special Events

DO YOU DO SPECIAL EVENTS?

Yes - sign up for our newsletter to get the inside deets on upcoming special events that we host. 

Policies 

WHAT IF I’M LATE?

If you miss your time slot your ticket is no longer valid. 

 

IS PHOTOGRAPHY ALLOWED?

Photography is def allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a TBHE representative. Contact Us for requests.

 

ARE PETS ALLOWED IN THE MUSEUM?

Animals are not permitted at The Black Hair Experience. 

 

DO YOU HAVE GIFT CARDS?

Currently there are no gift cards available, but contact us at HERE if you’re looking to do something special for someone.

WHERE CAN I GET MORE INFORMATION?

Follow us on instagram @theblackhairexperience or on facebook.com/theblackhairexperience for more details. If you have additional questions please email us at hello@theblackhairexperience.com

Hours of Operation

Monday: 3:00pm - 8:00pm

Tuesday: Closed 

Wednesday: Closed 

Thursday: 3:00pm - 8:00pm

Friday: 12:00pm - 8:00pm

Saturday: 10:00am - 8:00pm

Sunday: 10:00am - 8:00pm